faq – TryPureHD

Frequently Asked Questions

Real answers to the queries we hear every day.

Can I test the service for free?

Yes. Every new customer can claim a 100 % free 24-hour trial with full channel & VOD access—no credit card required. Just hit Get Trial and our team will activate it within minutes.

How many screens can I stream on at once?

Each Pure HD subscription is sold in “accounts,” with one account equaling one stream at any given moment. You’re free to install the app on as many TVs, phones, tablets, or streaming sticks as you like, but only the number of accounts included in your plan—whether 1, 3, 5, or more—can play content simultaneously.

Which apps and players are supported?

All mainstream IPTV apps work—including IBO Player PRO, XCIPTV, TiviMate, Smart IPTV, Smarters Pro, TV Box & Fire TV. We’ll send simple step-by-step setup links after purchase.

How quickly do I receive my login details?

Orders are processed 24 / 7. Expect your M3U / XC credentials by e-mail within 5–15 minutesl of confirmed payment.

What payment methods do you accept?

We accept Visa / MasterCard, & PayPal. All transactions are SSL-secured.

I’m not tech-savvy—will you help me set it up?

Absolutely. Our support team is online round-the-clock via email & WhatsApp. We’ll remote-assist until your channels are up and running.

Can I watch Pure HD through a VPN?

Yes. All of our servers are VPN‑friendly, so you can stay private or bypass regional black‑outs when you travel. Just pick a VPN location close to your actual country for the best ping times.

When does my subscription “clock” start?

Your term starts the moment the activation email lands in your inbox, not at the instant of payment. This guarantees you always receive the full number of paid days.

Can I request new channels, movies or series?

Absolutely. Open a ticket (or ping us on WhatsApp) with your wish‑list. We queue every request and add the most‑wanted titles during weekly content pushes.

Does Pure HD have an EPG (TV‑Guide)?

Yes—most popular channels have an EPG. Very occasionally we hide the EPG for legal/anti‑scraping reasons; it’s restored as soon as possible.

Is a refund possible after I subscribe?

We offer a 15‑day, no‑questions‑asked money‑back guarantee. Cancel within the first 15 days and you’ll receive a full refund. After that window, if our team can’t resolve a technical issue within 24 hours, we’ll refund the unused portion of your subscription on a pro‑rated basis.

Is Pure HD worth it compared with cable or satellite?

Pure HD delivers more channels (38 000+) and on‑demand titles (135 000+ movies & 34 000+ series) than most premium cable bundles—at a fraction of the monthly cost and without long‑term contracts.

Do I need a specific Android box or Smart TV brand?

Any modern device that can run an H‑264/H‑265 player app and has at least 1 GB of free RAM will work. For older TVs we recommend an inexpensive Fire TV or Android TV stick.

How many devices (or “lines”) can stream at once?

Each “account” equals one simultaneous stream. Choose the 1‑, 3‑, or 5‑account plan to match your household’s concurrent viewing needs; you can still install the app on unlimited devices.

What if my ISP blocks IPTV traffic?

Enable a VPN or request our alternate domain & port bundle. These routes use different CDN nodes that bypass common ISP filters.

How much data does Pure HD consume?

Expect roughly 1.5 GB per hour for HD and up to 3 GB per hour for 4 K. If you’re on a mobile data plan, keep an eye on your monthly cap.

Can I record shows or create personal playlists?

Yes. Our playlists are M3U‑based—you can record streams inside apps like IPTV Smarters Pro, Tivimate, or GSE; or ask support to generate a trimmed playlist to save device memory.

Frequently Asked Questions

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